Booking & Cancellation Policy

Tour Reservations

All tour reservations are subject to availability and are confirmed only after full payment has been received. Customers are responsible for providing accurate booking information, including contact details and participant information.

Cancellation by Customer

Standard Cancellations

  • Cancellations made more than 24 hours before the scheduled tour date may be eligible for a full or partial refund, subject to any applicable processing fees.

  • Cancellations made within 24 hours of the scheduled tour date may receive a partial refund or credit, at the company's discretion.

Last-Minute Tour Tickets

Last-minute tour tickets are strictly non-refundable. Once purchased, no refunds, credits, exchanges, or date changes will be provided for last-minute bookings, regardless of the reason for cancellation, no-show, late arrival, travel delays, illness, weather conditions outside our control, or changes in personal circumstances.

For the purposes of this policy, a "last-minute tour ticket" refers to any booking made within 24 hours of the scheduled tour departure time.

No-Shows and Late Arrivals

Guests who fail to arrive at the designated meeting point on time or who miss the tour departure for any reason will be considered a no-show. No refunds, credits, or rescheduling will be provided for no-shows or late arrivals.

Changes and Rescheduling

Requests to change or reschedule a booking are subject to availability and must be made in advance. We reserve the right to refuse changes for last-minute bookings or bookings made during peak periods.

Tour Cancellation by the Company

We reserve the right to cancel, modify, or reschedule tours due to:

  • Severe weather conditions

  • Safety concerns

  • Insufficient participant numbers

  • Events beyond our reasonable control

If we cancel a tour, customers will be offered either:

  • A full refund, or

  • The option to reschedule to another available date.

Weather Policy

Tours operate in most weather conditions unless safety concerns require cancellation. Unfavorable weather alone does not entitle customers to a refund unless the tour is cancelled by the company.

Liability

Participants join tours at their own risk. While we take reasonable precautions to ensure safety, the company shall not be liable for loss, injury, damage, delay, or expenses arising from circumstances beyond our control.

Contact Information

For questions regarding bookings, cancellations, or refunds, please contact:

Dawn Tours
Email: dave@dawntours.eu